Welcome to Jordans Power Step Shop’s FAQ section! We’re here to provide answers to all your questions about our premium sneakers, ordering process, shipping, and more. Our goal is to make your shopping experience as smooth as possible so you can step out in style with confidence.

About Our Products

What types of sneakers do you sell?
We specialize in premium footwear from top brands including Nike, Adidas, and Air Jordan. Our collection features authentic, high-quality sneakers for style-conscious individuals who appreciate both fashion and comfort.
How do I know the sneakers are authentic?
Every pair in our inventory undergoes rigorous authentication and quality inspection before being listed for sale. Our sneaker experts verify all products to ensure you receive only genuine items.
What sizes are available?
We carry a wide range of sizes for men, women, and youth. Specific size availability is shown on each product page. If you need assistance finding your perfect fit, our customer service team can help.

Ordering & Account

How do I place an order?
Simply browse our collection, select your preferred sneakers, choose your size, and proceed to checkout. You’ll need to provide shipping information and select a payment method to complete your order.
Can I create an account?
Yes! Creating an account allows you to track orders, save your shipping information for faster checkout, and receive updates on new arrivals and special offers.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also log into your account to view order status and tracking details.

Shipping & Delivery

Where do you ship?
We ship worldwide, excluding some remote areas in Asia and other locations. During checkout, our system will verify if we can deliver to your address.
What are my shipping options?
We offer two shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
How long does processing take?
All orders require 1-2 business days for processing, during which our team verifies and prepares your order with care.
What if my package is delayed?
While we strive to meet all delivery estimates, occasional delays may occur due to customs processing or other factors beyond our control. If your package is significantly delayed, please contact us for assistance.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. We never store your full credit card details on our servers.
Do you offer payment plans?
Currently, we only accept full payment at checkout. We may introduce payment plan options in the future.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Items must be in unworn condition with original packaging. Please contact us to initiate a return.
How do I exchange an item?
Contact our customer service team at [email protected] to arrange an exchange. Exchanges are subject to availability.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Contact & Support

How can I contact customer service?
Our sneaker specialists are happy to help! Email us at [email protected] for prompt assistance with any questions or concerns.
What are your business hours?
Our customer service team is available Monday through Friday, 9AM to 5PM MST. Emails received outside these hours will be answered the next business day.
Where is your company located?
Our headquarters is at 3405 Elk Rd Little, Tucson, US 85705. This is our operational center, not a retail store.

Didn’t find the answer you were looking for? Our sneaker specialists are always ready to assist you. Reach out to us at [email protected] and we’ll be happy to help!

Step into style with confidence – shop our premium collection today!