At Jordans Power Step Shop, we’re dedicated to delivering premium sneakers to sneakerheads worldwide while providing transparent shipping and hassle-free returns. Here’s everything you need to know about getting your kicks and what to do if you need to make a return.

SHIPPING INFORMATION

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

  • Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after shipment
  • Free Shipping (orders over $50): Delivered via EMS within 15-25 business days after shipment

Note: Delivery times may vary for international shipments depending on customs processing.

International Shipping

We ship globally (excluding some Asian regions and remote areas). International customers are responsible for any customs fees or import taxes.

RETURNS & EXCHANGES

We stand behind every pair of authentic Nike, Adidas, and Air Jordan sneakers we sell. If you’re not completely satisfied, here’s our straightforward return process:

Return Eligibility

  • Timeframe: 15 days from delivery date
  • Condition: Items must be unworn, in original packaging with all tags attached
  • Proof Required: Original order number and packing slip
  • Non-Returnable Items: For hygiene reasons, we cannot accept returns on socks or any intimate apparel. All sales on these items are final.

How to Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of receiving your order using our template below.
  2. Wait for Approval: Our team will respond within 2 business days with return authorization and instructions.
  3. Package Items: Securely repackage the merchandise in its original box with all packaging materials.
  4. Ship It Back: Send the package to our warehouse using a trackable shipping method. Return shipping costs are your responsibility unless the return is due to our error.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Jordans Power Step Shop Team,

I would like to request a [return/exchange] for my recent purchase:

Order Number: [Insert]

Item Name: [Insert]

Size: [Insert]

Reason for Return: [Insert – e.g., wrong size, defective item, etc.]

Please advise next steps at your earliest convenience.

Best regards,

[Your Full Name] [Your Email Address] [Your Contact Number]

Refund Process

  • Processing Time: 3-5 business days after we receive and inspect your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping fees are non-refundable

Exchanges

Want a different size or color? We’ll happily exchange your unworn sneakers within 15 days of delivery. Follow the same process as returns, specifying your desired replacement item in your email. Exchanges are subject to availability.

International Returns

For customers outside the U.S.:

  • You’re responsible for any customs fees or import taxes on returned items
  • We recommend using DHL or FedEx for trackable returns
  • Refunds will be processed in USD and may be subject to currency fluctuations

Defective or Wrong Items

If you received a defective product or incorrect item, contact us immediately at [email protected]. We’ll cover return shipping costs and expedite your replacement.

Sneaker Authentication Guarantee

Every pair we sell undergoes rigorous authentication. If you have concerns about authenticity, contact us immediately with detailed photos for investigation.

NEED HELP?

Our sneaker specialists are available via email at [email protected] to assist with any shipping, return, or exchange questions.

Jordans Power Step Shop
3405 Elk Rd Little, Tucson, US 85705